Right of withdrawal and cancellation form
Right of withdrawal and returns
1. right of withdrawal and exceptions
You can revoke your order according to the legal right of revocation without giving reasons. You can find more information in the cancellation policy. You can use our cancellation form or formulate your own cancellation declaration.
Attention: The right of withdrawal does not exist for contracts
for the delivery of audio or video recordings in a sealed package, if the seal has been removed after delivery;
for the delivery of tickets for events of any kind with a specific date or period (e.g. concerts);
for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs;
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed.
about services, if Pro Subkultur has provided the service completely and you have noted and expressly agreed before ordering that we can start with the provision of the service and you lose your right of withdrawal upon complete fulfillment of the contract.
2. cancellation policy
Standard cancellation policy for the exercise of your right of cancellation regarding contracts for the sale of goods.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the last goods or from the day of the conclusion of the contract, in the case of digital content that is not delivered on a physical medium (e.g. CDs or DVDs) and services.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). For this purpose, you may use the enclosed sample cancellation form, which is, however, not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
We shall bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
When receiving the shipment, make sure that the outer packaging is intact, and if necessary have the delivery person note any damage to the package.
(If you want to cancel the contract, please fill out this form and send it back).
c/o Dirk Lellwitz
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on ___________________ (*)/received on _______________________(*)
Name of consumer(s) ______________________________________
Address of the consumer(s)
Date Signature of consumer(s) (only if notice is on paper)
(*) Delete as applicable