Coupon FAQ

Buy vouchers
If they are offered in the shop, vouchers can be bought like normal items. As soon as you have bought a voucher and this has been activated after successful payment, the amount will appear under your shopping cart. Now you can use the link "Send voucher" to send the desired amount by email.

How to send coupons
To send a voucher, please click on the "Send voucher" link in your shopping basket. To send a voucher, we need the following information from you: First and last name of the recipient. A valid email address of the recipient. The desired amount (you can also send partial amounts of your credit). A short message to the receiver. Please check your details again before sending. You have the option of correcting your information at any time before sending.

Shop with vouchers.
As soon as you have a credit, you can use it to pay for your order. During the ordering process you have the option of redeeming your credit. If the credit is below the value of the goods, you must choose your preferred method of payment for the difference. If your credit exceeds the value of the goods, the remaining credit is of course available for your next order.

Book vouchers.
If you have received a voucher by email, you can post the amount as follows:
1. Click on the link provided in the email. If you do not yet have a personal customer account, you have the option of opening an account.
2. After you have placed a product in the shopping cart, you can enter your voucher code there.
If there are any problems:
If, contrary to expectations, there should be problems with a voucher, please contact us by email: Please describe the problem as precisely as possible, important details include: your customer number, the voucher code, system error messages and the browser you are using (e.g. "Internet Explorer 6" or "Firefox 1.5").